{"xsrfToken":"4c384ae4-b819-4803-92de-a91f84dd8c10_7538fb102965cc91f32612d834a3addf34b562e7_lout","branding":{"id":"1","key":"mb8","name":"MB8","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center for Carlilock.","sharedPortalName":"MB8 Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center for Carlilock.","sharedPortalName":"MB8 Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bf2c4083-87b1-4d6f-9461-5c655c699188/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOTJmNzNiYi02ODk3LTQ5NWQtOTlmOS1lNjNhMmMyYTU4ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJmMmM0MDgzLTg3YjEtNGQ2Zi05NDYxLTVjNjU1YzY5OTE4OCI6WyJyZWFkIl19LCJleHAiOjE2MjA1ODEyMDgsIm5iZiI6MTYyMDU4MDU0OH0.YO2epigrzp57jsJYd3RS3uCyVQzzSfueXUha4waRh4w&client=192f73bb-6897-495d-99f9-e63a2c2a5884&height=300&mode=fit","bannerMediaApiFileId":"bf2c4083-87b1-4d6f-9461-5c655c699188","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"mb8","projectId":10001,"serviceDeskId":1,"name":"MB8","description":"<p>Welcome! You can raise a MB8 request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://mb8.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10518","groups":[1],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://mb8.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","groups":[1],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://mb8.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10521","groups":[1],"key":""},{"id":"14","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://mb8.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10528","groups":[1],"key":""},{"id":"15","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://mb8.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Requests"}],"orderMapping":{"3":[2],"1":[10,12,2,14],"4":[12,14],"5":[12,14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5f91b048-ec81-382e-96a3-d985f7b10c29","appLinkName":"System Confluence","appLinkUrl":"https://mb8.atlassian.net/wiki","spaceKey":"MKB","spaceName":"MB8 Knowledge Base","spaceUrl":"https://mb8.atlassian.net/wiki/spaces/MKB"},"labels":[],"projectKey":"MB8","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MB8","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":10,"projectId":10001,"form":{"name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","intro":"<p>Request received from your email support channel.</p>","instructions":"","icon":10527,"iconUrl":"https://mb8.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Body","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10","calendarParams":{"firstDay":0,"date":"2021-05-09T12:16:48-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5f91b048-ec81-382e-96a3-d985f7b10c29","appLinkName":"System Confluence","appLinkUrl":"https://mb8.atlassian.net/wiki","spaceKey":"MKB","spaceName":"MB8 Knowledge Base","spaceUrl":"https://mb8.atlassian.net/wiki/spaces/MKB"},"labels":[],"projectKey":"MB8","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOTJmNzNiYi02ODk3LTQ5NWQtOTlmOS1lNjNhMmMyYTU4ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MjA1ODE4MDgsIm5iZiI6MTYyMDU4MDU0OH0.djU6V5x5HLSuO9BOyGO7QWydkcdvMIMSY2cFXSg50BM","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"192f73bb-6897-495d-99f9-e63a2c2a5884","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mb8","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4c384ae4-b819-4803-92de-a91f84dd8c10_7538fb102965cc91f32612d834a3addf34b562e7_lout","baseUrl":"https://mb8.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"192f73bb-6897-495d-99f9-e63a2c2a5884","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}